Privacy Policy

What Data We Collect

We collect: registration data (name, email, date of birth, gender); profile data (photos, bio, interests, preferences); usage data (login times, profile views, messages); device and technical data (IP address, browser type); payment data (plan type and amount — card details are NOT stored by us).

How We Use Your Data

We use your data to: provide and improve the Platform; match you with compatible members; send you notifications and updates; process payments; prevent fraud and ensure safety; comply with legal obligations. We do NOT sell your personal data to third parties.

Photo & Content Moderation

Profile photos are reviewed by our moderation team to ensure they comply with our guidelines. We use automated tools to detect inappropriate content. Photos that violate guidelines are removed and users are notified.

Data Sharing

We share data with: payment processors (for subscriptions); email service providers (for notifications); hosting providers (for platform operation). All third parties are bound by data protection agreements. We do not share your data with advertisers.

Data Retention

We keep your data for as long as your account is active. After account deletion, we retain anonymized data for analytics for up to 12 months. Some data may be retained longer if required by law.

Your Rights (GDPR)

You have the right to: access your personal data; correct inaccurate data; delete your account and data; export your data; object to processing; withdraw consent at any time. To exercise these rights, contact privacy@heart2.eu or use your account settings.

Cookies

We use essential cookies for authentication and security. We use analytics cookies to understand how the Platform is used. You can manage cookie preferences in your browser settings. See our Cookie Policy for details.

Children's Privacy

Heart2.eu is not intended for users under 18. We do not knowingly collect data from minors. If we discover an account belongs to a minor, we will immediately delete it.

Security

We implement industry-standard security measures including SSL encryption, bcrypt password hashing, rate limiting, and regular security audits. However, no system is 100% secure and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy. We will notify you of significant changes by email or platform notification. Continued use after changes constitutes acceptance.

Contact

Data Controller: Heart2.eu · Email: privacy@heart2.eu · For GDPR requests: gdpr@heart2.eu

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